Frequently Asked Questions (FAQ)

Home / Frequently Asked Questions (FAQ)

As always, if you don't see the answer to a question you are looking for, feel free to contact us via e-mail or the phone number listed on our contact us page..


Do you allow pickups?

Yes we do!  However, due to our busy delivery schedule we only allow pickups and returns from 8am to 9am.


Do you deliver?

Of course, we can deliver and pick up. Our Delivery Fees range from $15 for local deliveries up to $50 (25 miles from Sanford).  When booking online, our automated system will calculate the delivery fee for you.  You can also see a listing of our deliver fees here.  Of course if you would like us to quote you for our services as well as delivery before you book, please feel free to contact us.

As far as linens, tables, and chairs go; you also have the option of picking them up from our warehouse in Sanford if you want to save on the delivery fee.

Due to insurance purposes, all tents and inflatables cannot be picked up from our warehouse, they MUST be delivered and installed by our staff.


Tipping the delivery driver?

We do allow our drivers to accept tips.  Its our way of making customer service a priority.  As with all tipping it is not required, but appreciated.


What types of events do you do?

We do all kinds of events including but not limited to: weddings, baptisms, first communions, baby showers, birthdays, corporate events, holiday parties, Sweet 16's, presentacion de 3 años, and Quinceañeras.


What areas do you service?

We service most of Volusia County, Seminole County, Orange County, and some of Lake County.  Some of the areas we service include: Pierson, Seville, Deleon Springs, Lake Helen, Osteen, Deltona, Deland, Orange City, Debary, Sanford, Lake Mary, Apopka, Orlando, Longwood, Altamonte Springs, Winter Springs, Casselberry, and Winter Park.  Please note that some fees will apply if you are outside of our 25-mile radius.


Can you deliver the night before the event?

Yes, we can make the necessary arrangements to make your event as stress free as possible.  Please contact us for your special requests.


Do I need to wash rental items?

No, that's the great thing about rentals.  You get the enjoy the items without all the extra work. Linens should be returned in the mesh bag provided with the rental.  We will take care of the cleaning.  You will only be charged if linens are ripped, are soiled with paint or ink, or have spilled candle wax.  As far as concessions, they do not need to be cleaned either.  We use commercial steam cleaners to clean and sanitize them.  We DO NOT use any chemicals on our concession machines.


How do I reserve my date?

Click here to book!  Want more personalized service? Please contact us with the services you require and the date of your event.  Also, if there are any special requests (i.e. drop off the night before).  We can then send you an invoice via e-mail.  You can also stop by our shop by scheduling an appointment where you can see some of the options available or if you need help further customizing your event we can do that too.  Once you are all scheduled we will need a 20% deposit to hold your date.


What if I have to reschedule?

We understand that things come up and we will be happy to accommodate you when you need to reschedule.  We ask that you be respectful of our time and try and let us know as soon as possible.  When rescheduling, your deposit will be applied to your reschedule date.  Now, if you need to cancel your event completely, please note that your 20% deposit is non-refundable.  However, it can be applied as a credit and can be used up to 365 days after your canceled event date.

 

Reserve Now!